Time Limitation: should any customer disagree with the amount of any bill or relating to a customer account for any reason, the customer may request a meeting with the General Manager in writing within sixty calendar days following the due date of the contested utility bill.  Such written request shall set forth the reasons for the disagreement and the customer’s estimate of the proper amount of the bill if the customer has an opinion about the amount.

Appeal to General Manager: The General Manager and customer should make their best efforts to meet within ten business days after the District receives the request.  The General Manager may require the customer to produce reasonable evidence and documentation to support the customer’s request.

After reviewing the customer’s request and supporting documentation, the General Manager shall have the authority to correct the bill should it be determined that the change results in a credit to the customer account of less than five hundred dollars or a further debit to the customer account.  If the General Manager believes the customer account should be credited in an amount equal to or greater than five hundred dollars, the General Manager shall submit the recommendation to the Board of Commissioners.

Permit Expiration   A sewer permit issued by the District shall be valid for 180 days, and shall expire at the end of such period, unless the District extends its duration in writing. The permit extension is allowable if the construction is delayed. If a new sewer permit is requested to replace the expired permit, the new permit shall be subject to connection charges in amounts that are in effect on the date of issuance of the new permit, with credit given for the previous paid amount. The $250 refundable deposit shall remain in effect.

Unauthorized Connections   If a property is discovered that has been connected to the water or sewer system without the required payment of fees, charges, and/or monthly service payments, the District shall require payment of the applicable fees, charges and/or monthly service payments.

a) If a property is discovered that has expanded its facilities to a degree that additional fees, charges and/or monthly service payments are due to the District, the District shall require payment of the applicable fees, charges and/or monthly service payments.  

b) The District has the authority to require back payment of up to 36 months of monthly service payments. The General Manager may authorize a waiver of the full 36 month back payments of the monthly service fee if in the General Manager’s opinion that extenuating circumstances provide for such a waiver. Economic hardship of the rate payer and the property owner not knowing that the property was illegally connected to the sewer system are examples of the extenuating circumstances.

c) The General Manager or designated representative,  is authorized to negotiate a payment plan for the payment of applicable fees, charges and/or monthly service payments that are due as a result of illegal sewer connections. The General Manager is not authorized to establish payment plans for approved developments.

Hearing Before Board of Commissioners  If a real property owner objects to the amount of the water/sewer billings computed specifically by the District for the real property, the owner may request a hearing before the District's Board of Commissioners.  The owner shall file a notice in writing with the District before connection, stating the owners name, the legal description of the real property sought to be connected to the District's system, the total amount of the charges computed by the District, the owners contention as to what the reasonable charges should be, if any, and the basis for the owners calculation of the charges.  The Board of Commissioners, upon receiving the notice, shall set a time and date for the hearing.  At the hearing, the Board shall afford the property owner reasonable opportunity to present evidence and argument in support of the property owner's contention regarding the charges.  After considering the evidence presented and the argument made, the Board shall render its decision, in writing, as to the correct charges.